Latin American Women’s Rights Service

We are a user-led, feminist and human rights organisation that has been working with Latin American women in the UK since 1983. Our aim is to facilitate the tools for Latin American women to assert our human rights and pursue personal empowerment and social change. We are a holistic organisation and provide culturally and linguistic specialist advice, information, counselling and psychotherapy, advocacy, development programmes, workshops, wellbeing groups and targeted support to Latin American women.
We directly support more than 4,500 women per year and we also do policy and campaigning work on BME and migrant women’s rights, and recognition of Latin Americans as an ethnic group.

 
LAWRS Development and Outreach Coordinator Nahir de la Silva explains how the consortium Diverse Communities Health Voice also indicates that Latin American women in Islington need better quality and gender-specific interpretation services to access healthcare. 

Diverse Communities Health Voice, a consortium of ten Islington-based organisations*, has published its findings on research into how ethnic minorities are accessing the NHS: Community research 2016-2017 Black and minority ethnic groups accessing services in Islington.

As a consortium member, LAWRS interviewed 22 Latin American women* within our organisation, with research broken down into five different areas: pharmacies, wellbeing, accident & emergency, interpreting services, and referrals to specialist services.

Our interviews found that women experienced their first barrier when trying to make appointments. Reception staff did not provide appointments due to a lack of language understanding of our service users. We also heard of cases in which staff members would not offer interpreting services, despite the knowing that our users were not comfortable only using English.

This interview-based research has helped LAWRS identify different issues faced by our service users while trying to access the NHS. It is also helping us work with the community and local government to tackle these problems.

At LAWRS we wrote letters addressed to administrative staff from GP clinics asking for appointments and interpreters. We managed to get some much-needed appointments. LAWRS also provided information on services on offer in pharmacies, as well as free sports and wellbeing activities, dentist services, walk-in-centres, and complaint procedures.

Our research has also helped us conclude that language interpreting services need to be improved in Islington, as well as become more culturally and gender secure. We would also appreciate reception staff receiving appropriate Equality and Diversity training.

The final report makes the following recommendations

• To extend GP hours in order to make it possible for people working in different jobs to get appointments
• To promote information about the services available
• To translate this information into key languages to increase uptake

Read the full report here.

 

Se esta llevando a cabo una encuesta en línea que tiene como objetivo comprender mejor las experiencias de agresión, abuso, coerción, el control y la explotación sufridas por mujeres lationoamericanas en el hogar, en el trabajo y en otros espacios públicos y privados.

ES NECESARIO QUE MUCHAS MUJERES PARTICIPEN PARA QUE SE PUEDA ENTENDER LA EXTENSIÓN Y LA GRAVEDAD DE LOS TEMAS CUBIERTOS, Y TAMBIÉN SOLUCIONES APROPIADAS! (más…)

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We are a user-led, feminist and human rights organisation that has been working with Latin American women in the UK since 1983. Our aim is to facilitate the tools for Latin American women to assert our human rights and pursue personal empowerment and social change. We are a holistic organisation and provide culturally and linguistic specialist advice, information, counselling and psychotherapy, advocacy, development programmes, workshops, wellbeing groups and targeted support to Latin American women.
We directly support more than 4,500 women per year and we also do policy and campaigning work on BME and migrant women’s rights, and recognition of Latin Americans as an ethnic group.

 
LAWRS Development and Outreach Coordinator Nahir de la Silva explains how the consortium Diverse Communities Health Voice also indicates that Latin American women in Islington need better quality and gender-specific interpretation services to access healthcare. 

Diverse Communities Health Voice, a consortium of ten Islington-based organisations*, has published its findings on research into how ethnic minorities are accessing the NHS: Community research 2016-2017 Black and minority ethnic groups accessing services in Islington.

As a consortium member, LAWRS interviewed 22 Latin American women* within our organisation, with research broken down into five different areas: pharmacies, wellbeing, accident & emergency, interpreting services, and referrals to specialist services.

Our interviews found that women experienced their first barrier when trying to make appointments. Reception staff did not provide appointments due to a lack of language understanding of our service users. We also heard of cases in which staff members would not offer interpreting services, despite the knowing that our users were not comfortable only using English.

This interview-based research has helped LAWRS identify different issues faced by our service users while trying to access the NHS. It is also helping us work with the community and local government to tackle these problems.

At LAWRS we wrote letters addressed to administrative staff from GP clinics asking for appointments and interpreters. We managed to get some much-needed appointments. LAWRS also provided information on services on offer in pharmacies, as well as free sports and wellbeing activities, dentist services, walk-in-centres, and complaint procedures.

Our research has also helped us conclude that language interpreting services need to be improved in Islington, as well as become more culturally and gender secure. We would also appreciate reception staff receiving appropriate Equality and Diversity training.

The final report makes the following recommendations

• To extend GP hours in order to make it possible for people working in different jobs to get appointments
• To promote information about the services available
• To translate this information into key languages to increase uptake

Read the full report here.

 

Se esta llevando a cabo una encuesta en línea que tiene como objetivo comprender mejor las experiencias de agresión, abuso, coerción, el control y la explotación sufridas por mujeres lationoamericanas en el hogar, en el trabajo y en otros espacios públicos y privados.

ES NECESARIO QUE MUCHAS MUJERES PARTICIPEN PARA QUE SE PUEDA ENTENDER LA EXTENSIÓN Y LA GRAVEDAD DE LOS TEMAS CUBIERTOS, Y TAMBIÉN SOLUCIONES APROPIADAS! (más…)

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